SAN FRANCISCO (KGO) — Residents and merchants are gathering in San Francisco’s Sunset District Monday to protest after another round of unplanned outages by PG&E over the weekend.
This comes after some businesses and residents were left without power for over two days due to a fire at a PG&E substation on December 20.
Their demands center around the bill credits PG&E is promising and the claim forms to get them.
MORE: Frustrations running high in San Francisco’s Sunset District over multiple power outages
Businesses and homeowners say the last several days have been extremely difficult on them. And now filling out the PG&E claim forms to get bill credit is also challenging, expecially for those trying to fill out the Chinese language form.
They tell ABC7 News that for the Chinese version, they have to print out a form, then they can follow the rest of the claims process, which includes listing each item in their refrigerator, taking pictures and offering more details.
They are demanding that the claims process be streamlined and that PG&E increases the credits offered.
MORE: PG&E’s $200 credit ‘doesn’t cut it’ as some SF residents continue to recover after power outage
“PG&E needs to step up and do better,” Sunset homeowner David Lee said. “They can increase their credit as a beginning: $500 for individual households, raise it from $2,500 to $5,000 for small businesses. Make the claims process more streamlined, easier and transparent.”
The people protesting say that because of the time of year, their refrigerators were even more full than usual with food bought specifically for the holidays.
Businesses also lost plenty of inventory.
VIDEO: New SF supervisor calls for PG&E accountability for SF power outages
Newly appointed San Francisco Supervisor Alan Wong says he is already dealing with repeated power outages impacting residents in the Sunset District.
The first day the power went out many restaurants had full dining rooms and lines of people waiting to come in.
Many customers already eating weren’t able to pay their bills.
ABC7 News did reach out to PG&E about the demands from residents and are waiting to hear back.
MORE: Impacted by the SF power outage? Here’s how to file a claim with PG&E
Stay with ABC7 News for updates on this developing story.
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