How to take the hassle out of post-holiday gift returns

SAN FRANCISCO (KGO) — Now that the wrapping paper has been cleared away, it’s time for one last holiday chore: returning gifts that just aren’t quite right.

The Better Business Bureau has a few tips for you. They warn stores are not legally required to accept exchanges or issue refunds unless the product is defective or was misrepresented.

Since the rules vary, take a minute to check the store’s website and read their policy before attempting a return. In some cases, stores will offer cash refunds, exchanges, or only store credit.

Also, check if there’s a restocking fee — and we all know those dreaded return deadlines, so check those too.

For big ticket items like electronics or appliances, read the product warranty. You may find that the manufacturer should be contacted if something goes wrong, instead of the retailer.

Finally, watch out for return scams! Scammers may pose as third-party services who claim to take care of the return for you. You should follow only what the store’s official website or documentation says to do.

According to Adobe Analytics, holiday returns are expected to increase 25 to 35 percent this year.

For more shopping — and returning! — tips, check out this article from the BBB.

Take a look at more stories and videos by 7 On Your Side.

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